Terms of Service

1. Acceptance of Terms

By downloading, accessing, or utilizing the MomenMe mobile application, web dashboard, or associated services owned and operated by Zufrida Applications International (legally registered as PT Zufrida Aplikasi Internasional) ("Company", "MomenMe", "we", "us", or "our"), you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to all terms and conditions set forth herein, you must immediately discontinue using our services.

2. Description of Services & Fee Structure

MomenMe provides an encrypted private memory vault, multimedia archive, and automated digital inheritance platform ("Digital Legacy"). To sustain enterprise-grade zero-knowledge cloud infrastructure and biometric security mechanisms, MomenMe operates under a dual-tier fee model:

• Full App Access Pass ($15 USD / month or $150 USD / year): Unlocks crystal-clear media viewing (unblur), real-time cross-device synchronization, and core database maintenance.
• Annual Vault Storage Capacity (128GB, 256GB, 512GB, 1TB Tiers): Dedicated annual storage tiers for original full-resolution photos, long-form 4K videos, and lossless studio-grade audio recordings for a full 365 days.

3. Digital Legacy (Automated Inheritance Protocol)

Users may register designated beneficiaries (Name, Email, Emergency Contact) and configure an inactivity threshold (e.g., 30, 60, or default 90 days):

• If no account check-in or biometric activity is detected within your defined timeframe, MomenMe's automated security protocols initiate recurring verification pings to your primary contact methods first.
• Should no confirmation or response occur, an encrypted inheritance vault access package and emergency recovery credentials will be securely dispatched to your verified beneficiary's email.
• MomenMe guarantees that inheritance vault encryption remains cryptographically sealed and cannot be accessed or altered by any third party prior to verified protocol activation.

4. 180-Day Grace Period & Auto-Purge Policy

In the event that an active subscription or annual vault capacity expires and is not promptly renewed:

• All photos, videos, audio notes, and legacy data remain fully protected and securely stored throughout a 180-day (6-month) Grace Period. During this window, media previews will feature a temporary blur overlay, but no files will be deleted or altered.
• You may reactivate full unblurred access at any time during this grace period simply by renewing your plan.
• Upon the conclusion of the 180-day grace period without renewal, the system reserves the right to execute an automated Auto-Purge to permanently recycle cloud infrastructure quotas.

5. User-Generated Content & UGC Safe Harbor

MomenMe functions as an encrypted private cloud hosting provider (Safe Harbor Provider). Users retain sole ownership of and legal responsibility for all photographs, audio recordings, videos, documents, and text stored within their respective accounts.

Uploading unlawful materials, child sexual abuse material (CSAM), violent extremism, or content that infringes upon third-party intellectual property rights without explicit authorization is strictly prohibited. Severe infractions will result in immediate and permanent account termination.

6. Payment & Refund Policy

Payments are processed securely through certified PCI-DSS Level 1 payment processors (Stripe, Apple App Store In-App Purchases, and Google Play In-App Purchases).

Mobile in-app purchases are governed by Apple App Store and Google Play refund policies. For web-based transactions completed via Stripe, technical refund requests may be evaluated within 7 calendar days of purchase by submitting your transaction invoice to support@momenme.com.

7. Official Contact & Operating Entity

The MomenMe platform and service are wholly owned and operated by: